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Electronic Arts Inc. complaints

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209 Redwood Shores Pkwy.
Redwood City, CA 94056 | Get Directions

(650) 628-1500

http://www.ea.com

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Total Amount in Dispute:
$3,162.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

10 complaints against Electronic Arts Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

10 complaints against Electronic Arts Inc.

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

I purchased a game but am unable to access. They require login and an automated email is to be sent to verify. The email never sends. Multiple people have this same complaint and nothing is ever done resulting in many unable to log in to their accounts and access the virtual goods. Resolution Sought Refund/reformation to get the company to actually function as a decent company rather than a predatory business.

2/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

1/24/2024

The company released a mobile game with the intention of pulling an exit scam. The game Apex Legends mobile. I was charged for in game items that the company is unwilling to refund even though they took the live service game down within 1 year of release and only a mere couple of months after I started spending and Electronic Arts did NOT show any signs they were going to shut the game down and let the player base find out on their own that EA was going to bail with the consumers money. Resolution Sought I would like a full refund provided in the amount of the 110 I unwittingly spent on a scam, or for the game to go back up with what I purchased still intact.

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