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Electronic Express complaints

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398 Cox Creek Parkway
Florence, AL 35630 | Get Directions

(256) 980-6194

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Total Amount in Dispute:
$155.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Electronic Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Electronic Express

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2/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $155.00 Amount Settled: $0.00

Customer Complaint

1/11/2022

employees stocked an 4 boxes of an item behind the wrong paper price tag and wouldn't honor it when item was brought to checkout .manager was then requested at which time he ripped the price tag of the shelving to apply the appropriate price tag on my way out I said I'll never be back in this store again after I went out the door I then went back in to ask when I could speak to the the sales managers boss and he couldn't even tell me when or who it would be Resolution Sought To purchase the item at the price of the price tag the y were stocked behind

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