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Electronic Power Brands Gadgets complaints

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1323 SE 4th Street
Grand Prairie, TX 75051 | Get Directions

(844) 690-4912

http://www.electronicpowerbran...

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Total Amount in Dispute:
$7.00

Total Amount Settled:
$7.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Electronic Power Brands Gadgets closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Electronic Power Brands Gadgets

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2/9/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $6.96 Amount Settled: $6.96

Customer Complaint

1/25/2023

They advertise as a free gift for completing survey. At the end of survey it congratulations on completing, and was told all I have to is pay for shipping and handling. My prize will be on its way ( fill out survey on 1/06/23 ) my money was taking out on 1/09/23. Call today, 1/23/23 to customer service to find out the 6.99 was a entrenched fee for a drawing at the in of the month. They didn't say I the survey about entrenched fee or a contest drawing. When I asked the guy who company he worded for and when I pressed him about it. He told me he was a 3rd party answering service and couldn't give out the names of the company's he word for. I looked it up on my bank statement and found the company that withdrawal was named ( ELECTRONIC POWER BRANDS .. PH# 1-844-690-4912 TX 75051-8445. I looked this up on internet, couldn't find it .. call the number, and was giving the run around. Resolution Sought I really don't know what to expect it's not the money .. (6.99 ) I just really feel I was scammed. Don't wants anyone else falling for this .. would like my money back or the pot and pan and cover I promised my wife.

Company Response

1/30/2023

Hello George, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of the Premier Health Care App for $6.99. With your purchase, you have won an entry to the sweepstakes offer for the Le Creuset. You also placed an additional 10x Sweeps Entries for which you paid $56.97. This does not mean you have won the item. If you are one of our lucky winners, you will be notified via email. Due to the misunderstanding, we have cancelled your subscription to avoid future billing. As a one-time courtesy, we went ahead and issued a full refund of $63.96 today, 01/30/2023. Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

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