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Elegant Auto Sales complaints

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912 Dougherty Road
Aiken, SC 29803 | Get Directions

(803) 262-5545

http://www.elegantautosale.com

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elegant Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elegant Auto Sales

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8/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

8/2/2021

This car dealer is a fraud and sells cars that he knows are bad with the guarantee of a warranty what the warranty companies never cover anything. He lied to me and said there was a 30-day waiting. And I couldn't file a claim until then in the hopes of me not realizing what exactly was wrong with the car until after the 30-day allotted return period. For any online complaint that he has ever received he takes no accountability and only has one come back, which is that the person is making a false claim. He defrauded people with Criminal Intent and basically steals people's hard-earned money and give them a piece of junk and return. He has no empathy and takes no accountability for his actions and one case even blaming the person for buying the car from him! It's absurd disgusting repulsive and fraudulent. Resolution Sought Give me the majority of my money back and take this piece of crap off my hands. 32 days after owning it and it needs a new transmission

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