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Eleras Automotive Group complaints

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1708 South 5th Street
St.Charles , MO 63303-4107 | Get Directions

(855) 636-3514

https://elerasgroup.com/

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$250.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Eleras Automotive Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Eleras Automotive Group

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2/19/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $250.00 Amount Settled: $250.00

Customer Complaint

12/29/2023

Sent me a warranty letter in the mail with the emblem of my dealership repeatedly threatening of an expiration date and I called and paid 250 dollars just to call my dealership and told I was scammed Resolution Sought I would like a refund and for them to be arrested

Company Response

2/7/2024

This firm represents Eleras Automotive Group ("Eleras") in connection with the above referenced matter. This letter confirms that Ms. Hill's policy has been cancelled and a full refund was sent to her via mail on December 28, 2023. Ms. Hill's information has been placed on the company's No Marketing list. Ms. Hill will receive no future communications from Eleras.

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