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Elias Auto Body complaints

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1385 4th Avenue
New Kensington , PA 15068 | Get Directions

(724) 335-2451

https://sites.google.com/view/...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elias Auto Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elias Auto Body

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1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I wasn't given a receipt and was attempting to hold my vehicle for extra time to get more storage fees. I was told he was supposed to call me as soon as my vehicle was done with and when I said this to him, was told he works with the cops, so if I get smart with him again he can make trouble for me. Made my wife have an anxiety attack. I stated I am on disability and he still charged me a third of my total income that I needed for the entire month and now, I couldn't pay my entire rent. Resolution Sought I would like the person reprimanded and a receipt sent to my PO Box,

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