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Eligo Energy, LLC complaints

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201 West Lake Street Suite 151
Chicago, IL 60606 | Get Directions

(888) 744-8125

http://www.eligoenergy.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Eligo Energy, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Eligo Energy, LLC

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2/20/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

1/11/2023

I have received a call stating I will receive lower rate of consumer gas energy for a month and if I wanted to I could apply to switch from a provider I had witch is ConsumersEnergy. I never gave my consent to a switch only to try a month as they stated in call and they said letter for a consent will be sent out to sing a term . My bill came three times more past 5 months before I realized I was switch from my regular provider . This is really bad scam. Resolution Sought Give a refund of those 5-6 months being scammed and over charged for something I never consent to.

Company Response

2/8/2023

Company states; Ms. Hrustic authorized the switch of their natural gas supply service on 02/03/2022 via third-party verification. During the enrollment, the customer agreed to a price of $2.93000 per Mcf for a 1-month variable rate term, then a market variable rate for any service periods thereafter. The person who authorized the switch stated that they were the person authorized to make changes to the account. The TPV repeats "Eligo Energy" as the name of the supplier several times. After providing this information, the TPV asks the customer to "please say yes to confirm". The TPV is attached for your convenience. We do not believe the TPV misrepresents the enrollment process, the products offered, or Eligo Energy specifically. In addition, Eligo Energy records show that a Welcome Packet, containing all the terms and conditions, was successfully mailed to the customer. The Welcome Packet is also attached (upon request) for your convenience. The customer's account received the $2.93000 per Mcf rate from 03/02/2022 to 06/01/2022. The customer willingly enrolled in a variable-rate product. The variable rate is specifically addressed as a "market variable rate" in the TPV and Terms and Conditions Agreement. A market varia On 01/09/2023, the customer called Eligo Energy requesting cancellation and our customer service promptly submitted a drop request to Consumers Energy. The cancellation was processed immediately, and we received a service end date of 01/01/2023 from Consumers Energy. While we empathize with the customer, no refund will be provided since the switch authorization was valid and the natural gas was purchased by Eligo and consumed by the customer. Please feel free to let us know if there are any additional questions or concerns. Geri James Regulatory Escalations Manager

5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

Being charged for national grid and some random third party supplier that we have not accepted to go with their name is ELIGO ENERGY NY LLC IS THE COMPANY WE NEVER SIGNED FOR TO USE for are electric Resolution Sought I would like Eligo energy ny llc to stop charging us for something we do not want. And we want are money back

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