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Elite Collection Services complaints

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PO Box 61402
Vancouver , WA 98666 | Get Directions

(360) 980-8807

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Total Amount in Dispute:
$4,083.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elite Collection Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elite Collection Services

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10/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,082.86 Amount Settled: $0.00

Customer Complaint

10/5/2022

This company sent me a letter stating that they would be collecting a debt from me to which I've sent 3 letters disputing their claims. They refuse to give me what I ask of them to prove the validity of the amount of the claim that they have reported to the credit bureaus. Resolution Sought Delete this account if they can not/ will not provide me with the accounting details I asked for.

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