Complaints for Elite Finishes in Ontario, CA

1701 Vineyard Avenue Suite J
Ontario, CA 91761 | Get Directions

(909) 821-1798

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company accepts advance deposits for contract work, but fails to show up to complete the work, or in some cases fails to show up at all. Other customers complain the company picks up furniture for refinishing, but fails to ever return the finished product. In other cases, customers report excessive delays in providing agreed upon services, or that jobs were left incomplete. In almost all cases, complainants allege they experience difficulty contacting the company and are unable to obtain refunds.

The company responds to most complaints by agreeing to complete work, or provide refunds. Customers generally dispute the company actually made good on the settlement offers, and contend that no refunds are received, and work is not completed.

Complaint Closing Statistics

0 complaints against Elite Finishes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Elite Finishes complaints