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Elite Home Remodeling Inc complaints

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303 North Glenoaks Blvd, Suite 200
Burbank, CA 91502 | Get Directions

(323) 998-8181

http://www.elitehomeremodeling...

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Total Amount in Dispute:
$42,400.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Elite Home Remodeling Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Elite Home Remodeling Inc

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4/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $27,400.00 Amount Settled: $0.00

Customer Complaint

3/28/2022

Elite scammed my family member (who's on disability w English as second language) into getting solar panels. Made verbal promises that were different from what's written in the contract about giving high kilowatts, warranty terms, and savings. Ran her credit check without her knowing and then announced that she was approved for 27K loan! Didn't give an option for financing project and chose his own loan company. Didn't let her read 15-page agreement sent to her email and had her initial it in a matter of seconds on her phone. Lied she'd be saving money even tho she said she's on lifeline discount thru city and also has money reimbursed every year. Company installed solar panels in the wrong place. Office wasn't even aware of mistake, until we notified them. Then after realizing they messed up, tried convincing us to keep it there. Left hazard of the cord hanging loose from roof. Feel super unsafe with their work. High pressure sales. Guy from financial dept kept pushing to sign for release of funds. Family member on limited income, realized that with the deal they gave, solar panels weren't even needed and would cost her more than staying with LADWP (loan payment plus STILL buying electricity from city). They GROSSLY overcharged her (double of $ per kilowatt) AND breached their own contract. Ignored our requests to have equipment removed and contract canceled. HORRIBLE UNPROFESSIONAL experience! NEVER want to deal with this dishonest company again! Resolution Sought Family feels very unsafe with the work done and doesn't want to have any financial or business relationship with Elite. We just want to have contract terminated, loan cancelled, and solar panels removed, leaving our property in the original state, as it was prior to installation.

10/11/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

9/13/2021

Solor panels were put on the ROOF about 3 months ago and last month I received a contract saying if I wanted to cancel I had three days. When speaking with Elite was told that the panels were on the ROOF. My reply was so we're stuck with these panels. We have non working panels and are still being charged for something that is not working. No has called for an update. Never received a copy of the contract for solor panel and also the number that was on there to cancel was a non working number. Three payments have beenmade to SCE for the monthly bill and from what I see there is no need for solor panels!!!. I feel taken advantage of. At this point I just want the panels GONE!!! Resolution Sought Take panels off the roof and adjust the bill.

Company Response

9/28/2021

Hi, we spoke to Mrs. Still daughter Natasha and informed her the project is completed. All we are waiting for is for the city to turn it on which this is not in Elite Home Remodeling's hands. Also Mrs. Still's daughter Natasha decided to cannel the contract after the solar panels were installed. Neither of them cancelled between the 3-5 days provided for cancellation. I personally spoke to Natasha about a week ago and informed her all we are waiting for is for the city to turn it on. There's no much we can do.

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