Complaints for Elite Loan Capital in Daimond Bar, CA

23441 Golden Springs Drive #219
Daimond Bar, CA 91765 | Get Directions

(909) 597-9020

http://www.eliteloancapital.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant on file alleges he paid the company $59 as an advance fee for obtaining a loan. No loan resulted from using the company's services. The complainant requested a refund.

The company responded by providing a list of lenders they claim to have submitted his loan application to, and refusing to provide a refund based on their contention that they performed their duties as a broker, and make no guarantees on whether or not a loan can actually be obtained.

Complaint Closing Statistics

0 complaints against Elite Loan Capital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Elite Loan Capital complaints