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Elite Spa - Body Sculpting & Weight Loss Services complaints

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8807 River Crossing Blvd
New Port Richey, FL 34655 | Get Directions

(727) 505-4997

http://www.elite-spa.com

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Total Amount in Dispute:
$226.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elite Spa - Body Sculpting & Weight Loss Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elite Spa - Body Sculpting & Weight Loss Services

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $226.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I paid for a service with Elite Spa through Groupon. I made the appointment.. for 5 razor fat removal sessions. As soon as I came. The man was changing my package talking me into 1 other session for fat freeze. Because said . Other didn't work. So the shows to just do 2 fat freeze for the 5 other away. But it ended up as 1 . And a Lymphatic Drainage Massage . And I still ended up paying more. I had to stay in there . 1hour . The girl left the suit very tight. I told them my arm and leg was hurting. But the didn't come back for 20 minutes. I told her to turn it down. She did slightly. But the pain was to great. She didn't come back for 30 minutes. I told her I was done.. I tried contacting the main office no luck. I sent them emails no response. Today I'm still in pain from that suit. I want my money back. Resolution Sought Have them return my money. For the pain I've been in.

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