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Elite Water Systems LLC complaints

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5887 NC Highway 210
Rocky Point, NC 28457 | Get Directions

(910) 597-3688

https://elitewaternc.com/

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Total Amount in Dispute:
$8,995.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elite Water Systems LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elite Water Systems LLC

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4/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $8,995.00 Amount Settled: $0.00

Customer Complaint

2/14/2025

A salesman from this company sold us the water system in 2018 first two years the water was good then it went down hill we serviced it as instructed then it was hard to get in touch with anyone called the finance company they gave numbers for service they had out of order wrong number we are almost done paying for this system but no one from Elite or the finance company told us the finance company is Aqua Finance One Corporate Drive Suite 300 Wausau WI 54401 Resolution Sought I just need to know how I can get the filter that we need settle my account with the finance company pay me some compensation although I only owe less than 200.00 dollars and people need to warned about this service

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