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Elizabethtown Gas complaints

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12 West Jersey Street
Elizabeth, NJ 07201 | Get Directions

(800) 242-5830

http://www.elizabethtowngas.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elizabethtown Gas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elizabethtown Gas

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2/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/25/2024

On Friday January 19 I was home with 2 kids trying to make my 4 year old something to eat and when I tried to turn my stove it was not comping on and later on my daughter kept say she was cold when I tried turning the heat on my son noticed that the heat wasn't coming on then I called Elizabeth town gas and they advised me that my gas was turned off I never received prior notice of any services being shut off they also advised me that no one will be available until Monday 7am they are not allowed to shut off services on a Friday, Saturday, or Sunday and on holiday it 19 degrees in my apartment and I can't cook for my kids and all 3 of us is stuck in my room covered blankets when I asked to speak to a supervisor the rep was going back and forth and told me that there is no supervisor available this is so unfair it winter and they know it's freezing out side I need something to be done Resolution Sought To turn my gas back on my heat is ran off the gas i have small children for goddesses sake

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