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Ella Organic Products complaints

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23 Catbird Court
Boston, MA 02126 | Get Directions

(617) 932-5600

https://ellaorganicproducts.co...

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Total Amount in Dispute:
$55.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Ella Organic Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Ella Organic Products

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5/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $55.00 Amount Settled: $0.00

Customer Complaint

4/25/2022

I ordered hair grease for $25 on March 3rd. It is April 22 and I have not received anything. I have email these people many times to no avail. I do have copies of confirmation number of my order. Could I get some help in getting my order or a total refund Resolution Sought I live in Kansas city MO. I would like my money back

8/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2021

I made an order April 21, 2021 paid for hair products I have not received! Resolution Sought I want my products or money back, they are frauds!

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