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Ellas Auto Outlet, Inc. complaints

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6241 Jefferson Davis Highway
Woodford, VA 22580 | Get Directions

(703) 629-9371

http://www.ellasautooutlet.com

Mon - Sat: 9:00 am - 7:00 pm

Sun: 11:00 am - 5:00 pm

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ellas Auto Outlet, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ellas Auto Outlet, Inc.

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6/22/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

6/7/2021

I bought a car from this dealership Al was supposed to fix certain things on the car per our agreement, the car blew up 2 months after I bought it. It was still under warranty he would never return my calls, never fixed anything and it's been 8 months and I still never got a title for this car. I called him repeatedly about these issues and he refused to do anything, he was very rude and the last time I spoke to him he told me to go f*** myself. There is nothing I can legally do to this car with no title. Resolution Sought Produce the title and honor his obligation to fix the car or give me a refund. I work very hard for my money and $4000 dollars is alot of money.

Company Response

6/15/2021

She purchased the vehicle "AS IS" from Ellas Auto Outlet. Title was certified mailed to her. We have tracking # to prove title was delivered to the address she had given us. There's nothing we can do, Vehicle she purchased has over 200k miles on.

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