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Elmwood Chrysler Dodge Jeep & Ram complaints

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625 Taunton Avenue Route 44
East Providence, RI 02914 | Get Directions

(401) 226-0244

http://www.elmwoodcdjr.com

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elmwood Chrysler Dodge Jeep & Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elmwood Chrysler Dodge Jeep & Ram

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

2/18/2022

Two weeks ago I went to Elmwood Jeep in East Providence Rhode Island for an oil change. They told me I also need to replace an oil pan they said it was leaking but I never seen an oil drop on my driveway. Because I trust advice I told him go ahead and change the oil pan which cost me $500. When I went back next day to pick up my car they always told me there's something else is causing the leak oil filter which could cost me a lot of $900. I request to see my old oil pan, they said they don't have it anymore. And again I trust their advice I told him go ahead fix it whatever need to be fixed. I went back to pick up my car next day I drove for a day I noticed the check engine light came on . I went back to them and they say it's gonna cost me another 165 just to run the test. I think is a lied about my oil was leaking, about my oil pan is rusted. I spoke with the manager afterwards and he said he will take care of the $165 for the test and have someone call me to schedule, but is been over a week now I haven't heard from anyone. Resolution Sought All I want is just them to fix my check engine light.

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