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Elvis Garage complaints

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690 Florence Road
Savannah, TN 38372 | Get Directions

(731) 438-3921

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Total Amount in Dispute:
$327.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Elvis Garage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Elvis Garage

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8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $327.36 Amount Settled: $0.00

Customer Complaint

7/18/2023

June 5th of 2023 I took the Ford F-150 of my dad's down to Elvis's garage in Savannah Tennessee to have the air conditioner work done on it. It already had freon in it. I purchased a new compressor took it to him after he diagnosed It 2 weeks later he puts the new compressor on and then he tells me today that the compressor is bad on June 29th. Now he's wanting $327.37 to pick up the truck remind you it's not fixed and I'm out of compressor now it's funny I had the same problem with Haskins garage dealing with my dad took his truck in there to have AC work done on it he told the business to not let me drive the truck and to keep it as long as he needed it so they kept it for 2 weeks now and Elvis's garage he has mechanics that has worked for Haskins and I kind of give him the rundown on the whole haskin experience and then all of this happen. so I'm the one that set up having it fixed through Elvis's garage so a week goes by then 3, now month to it he started calling down there my father regularly just mixing everything up there another person involved in the sabotage of the truck or parts or cost of Labor cuz he'd never done anything I have the video of where the compressor was on it 2 weeks ago I started the truck the air would not blow and now he calls 2 weeks later and the compressor is bad I just don't make sense to me could you please help me oh yeah and I do believe his ex-wife has played a big role in it from getting an attorney if necessary Resolution Sought Could you please help me? Fix the vehicle correctly. I would like for it to stop happening to me and I like for whoever is behind it to be held accountable for what they've done it's not a money issue with me being a decent human being is the issue the people I deal with around this town and around my life like my parents and Haskins,

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