Complaints for Emilio Francisco Attorney At Law in Irvine, CA

17532 Von Karman Avenue
Irvine, CA 92614 | Get Directions

(949) 474-2222

http://www.drlawcenter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with services. Some customers state the company failed to communicate with creditors which resulted in a court action accounts are not followed up on settlements did not meet the percentages advertised harrassing phone calls are received from creditors or the company did not respond to phone calls and other forms of communication sent by customers. ~~The company responds to some complaints by agreeing to issue refunds or by providing explanations for charges or services provided. In some cases they disputed allegations they failed to provide services and provided evidence of contacts with creditors or other related documents. Several complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Others are unanswered.

Complaint Closing Statistics

0 complaints against Emilio Francisco Attorney At Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Emilio Francisco Attorney At Law complaints