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Emilio's Tire & Auto Repair complaints

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1076 North Interstate 35 Frontage Road
Abbott, TX 76621 | Get Directions

(254) 349-8813

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Total Amount in Dispute:
$1,688.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Emilio's Tire & Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Emilio's Tire & Auto Repair

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11/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,688.00 Amount Settled: $0.00

Customer Complaint

11/2/2021

I dropped off my motor home to have the transmission rebuilt. About 2 weeks later I get a call claiming the work is done, I travel almost 2 hours to pick it up and only get about 10 minutes down the road and it breaks down. I wait over an hour for him to come and limp the RV back to his shop. For the next 5 weeks I deal with one excuse after another claiming it will be done this week or that week, might be done today or tomorrow. Finally telling me to stop calling him or he will block me. I call the police and he claims that he will have it done that weekend and I wait once again only to be told once again that it isn't done. I cannot wait any longer as this is an older RV and the roof might leak out in the sun and rain too long which will ruin the RV. I am sick of all the failed promises. I also intend to follow through with getting the truth out about this business. Resolution Sought Either refund my 1,680 or repair my motor home as promised! Stop claiming things that aren't happening, stop putting it off, get it done before the roof leaks and I lose thousands of dollars that I've invested in this motor home.

Company Response

11/30/2021

Per Consumer: This was settled. They refunded my money and returned my property still in need of repair. They did leave greasy handprints all over it, but other than that things appear to be satisfactory. Thank you for following through with this and keeping the public aware.

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