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Empire Today, LLC complaints

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333 North West Avenue
Northlake, IL 60164 | Get Directions

http://www.empiretoday.com

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Total Amount in Dispute:
$71,856.00

Total Amount Settled:
$0.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

16 complaints against Empire Today, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
13	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

16 complaints against Empire Today, LLC

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2/18/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $17,055.99 Amount Settled: $0.00

Customer Complaint

1/21/2026

Floor buckling in spots , other spots not tightly joined together, other spots showing peeling Resolution Sought Total refund

Company Response

2/5/2026

Dear Betty, We sincerely apologize for the inconvenience. Your satisfaction is essential to us, and we understand that we have discussed possible resolutions regarding this matter. Your feedback is valuable to us and will help us improve for the future. Best, Customer Experience Team

Customer Rebuttal

2/6/2026

Waiting on salesperson to make appointment have been waiting for several weeks

Company Final Response

2/17/2026

We spoke with the customer and an appointment was scheduled for Monday, February 17, 2026. The customer reached out saying they would not be available for the appointment. They advised they were not able to reschedule at this time and will call back when they are available. We thank the customer for their feedback and the opportunity to address their concerns.

10/28/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

10/9/2025

They only gave me a partial refund after doing a crappy installation and leaving soot all over our house and putting our baseboards in backwards. They also promised an installation specialist and sent the same scrappy contractor who messed it up in the first place. Resolution Sought Full refund. I also called the corporate office to tell them to remove my email so I would stop getting their stupid ads. But the corporate office did not remove it.

Company Response

10/15/2025

We have attempted to contact the contract holder regarding alternative options but could only leave messages. We also sent communication via email in an attempt to reach the contract holder. We look forward to hearing from the customer and resolving this matter amicably.

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