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Empire Today, LLC complaints

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333 North West Avenue
Northlake, IL 60164 | Get Directions

http://www.empiretoday.com

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Total Amount in Dispute:
$65,450.00

Total Amount Settled:
$0.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

17 complaints against Empire Today, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
14	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

17 complaints against Empire Today, LLC

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10/28/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

10/9/2025

They only gave me a partial refund after doing a crappy installation and leaving soot all over our house and putting our baseboards in backwards. They also promised an installation specialist and sent the same scrappy contractor who messed it up in the first place. Resolution Sought Full refund. I also called the corporate office to tell them to remove my email so I would stop getting their stupid ads. But the corporate office did not remove it.

Company Response

10/15/2025

We have attempted to contact the contract holder regarding alternative options but could only leave messages. We also sent communication via email in an attempt to reach the contract holder. We look forward to hearing from the customer and resolving this matter amicably.

7/1/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $11,500.00 Amount Settled: $0.00

Customer Complaint

6/4/2025

Received a call from company advising they were running a sale of 40 off install and product. I set up appt for salesman to come by. He took measurements of my rooms and gave me a price on the job. I had previously had 4 rooms of tile done by some company about 4 months ago, so when I got the call about 40 off, I wanted to finish the house with the same tile. So the salesman at my house now tells me that the 40 off is only on certain products and square footage. He then says the tile I had previously installed was going to be discontinued soon so they couldn't give the 40 off. He then quoted a price of over $15,000.00 to do the floors. I told him that was way to hi. He spoke to someone at his office and came back with $11,850 . don't remember exactly the price. But I agreed since I could get 48 months no interest to pay it off. After he left I spoke with my son, who said it was still too high. The next morning I text the salesman & said I wanted to cancel unless he could get a better price. A few hours later I received a call from the corporate office and I spoke with a woman who asked why I wanted to cancel. I explained it to her about the first call I received offering 40 off. She asked if she could get it done for less would I do it. I said it depends. She said she would call back. She did with a price of $9350.00, which I accepted. Now the local office won't honor. I asked how the corporate office could be overruled by a local office and didn't get a good answer. Resolution Sought To do the job at the price of $9,350.00 that the corporate office gave me.

Company Response

6/18/2025

We appreciate the customer contacting us regarding their concerns. The product that the customer chose is already reduced pricing and no further discounts can be applied from the pricing provided at the time of the quote. We apologize for any inconvenience and thank the customer for considering us for their flooring needs.

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