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EMS Tax Pros complaints

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3929 Airport Blvd, Bldg 2, Suite 315
Mobile, AL 36608 | Get Directions

(251) 264-0350

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against EMS Tax Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against EMS Tax Pros

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6/6/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

5/6/2021

My taxes and my address was done wrong and I can't get my stimulus check for $1400. I really don't know if I received my right amount cause I had to claim the $600 on my taxes and i received $545.17 from $600 stimulus check. Then she put the wrong address on my taxes. I can't understand that when she had everything. Resolution Sought I need help to get my taxes right. We passed words so its not good to have to fuss with someone who made a mistake and didn't want to fix it.

Company Response

5/24/2021

Ms Ross was given an appt to pick up her documents where she showed late (and only after i called to see where she was) when she arrived more than 30min late i had another appt and she didnt wanna wait so she left Ms Ross has showed up at my office and threaten bodily harm to both me and my secretary all because she thought we took her money when infact it was deposited the whole time even and even after that i still set the appt to meet her and correct her address which she ok'd. Before the return was filed i received disturbing calls and messages so at this point i dont feel safe meeting with her

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