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Ems3 complaints

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801 Springdale Drive #101
Exton, PA 19341 | Get Directions

(800) 965-9642

http://ems3.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ems3 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ems3

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12/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/5/2022

Ems 3 has been double charging its customers my electric bill has been 300 350$ every month for the last 6 years now the apt switched companies and our bill is only 150$ nothing has changed except switching companies I called and they said we are no longer your company we can't help you I wanna know why my bill was double I also found on my own 10 others with the same issue on fb that's over 10,000 dollars just with me something needs to be done this is insane in Resolution Sought Give me my damn money

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