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Enchanting Gardening Essentials complaints

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122 Calistoga Road
Santa Rosa, CA 95409 | Get Directions

(855) 790-0258

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Total Amount in Dispute:
$122.00

Total Amount Settled:
$122.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Enchanting Gardening Essentials closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Enchanting Gardening Essentials

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12/13/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $122.38 Amount Settled: $122.38

Customer Complaint

11/16/2022

I was online buying a wallet and got charged 5.95 and all of a sudden i was charged $82.45 from enchanting gardens and then charged $39.93 from versa phone number from enchanting gardens 855 790 0258 and phone number from versa 866 228 1648 i called both numbers to find out why they were charging me this money and spoke to the same person on both calls she said that when i bought the wallet i signed up for a service which i did not do but she said that i have to pay this i said well what did i buy she said a service i need help getting my money back i never did sign up for a service that she could not describe to me they took this money out of my checking account i disputed the charges with my bank but they said it could take up to three months to get it taken care of i am 82 years old and do not need this scam in my life. Funny how the same person answered both numbers. Resolution Sought Reverse the charges

Company Response

12/13/2022

Per consumer states; I did get a refund from this company

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