Complaints for Encore Multimedia in Los Angeles, CA

269 South Western Avenue Suite 118
Los Angeles, CA 90004 | Get Directions

(800) 667-6739

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations concerning deceptive sales and advertising practices. All complainants responded to an ad for a free copy of their credit report. The offer did not disclose that to obtain a free credit report, the consumer must purchase software. Those who purchased the software said they were unable to download the software. Upon complaining to the company, they were allegedly met with rude remarks, threats and hangups. The company hasn't responded to any complaints. You can obtain a copy of your credit report yourself by contacting the credit reporting agencies directly. Any time you apply for credit and are denied, send the denial letter along with a request to the reporting agency. A copy of your report will be sent free of charge.

Complaint Closing Statistics

0 complaints against Encore Multimedia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Encore Multimedia complaints