Complaints for Endebt Solutions, LLC in Long Beach, CA

P. O. Box 15040
Long Beach, CA 90815 | Get Directions

(562) 424-2300

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, inability to contact the company and difficulties obtaining refunds. Customers complain the company fails to negotiate debts as agreed, fails to communicate with complainants on the status of their account, and fails to acknowledge refund requests. Many complainants report that agreements signed as long as two years, return messages concerning service related issues and fails to setlle debts as contracted. Some customers report that thers ago have not resulted in any acceptable negotiations or settlements. Most complainants request refunds.

The company responds in some cases by stating that they are working on resolving the issues or working with the clients creditors. In one case the company claims that offers had been made by creditors to reduce amounts, but the clients did not have the funds to accept the offers.

Complaint Closing Statistics

0 complaints against Endebt Solutions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Endebt Solutions, LLC complaints