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Endurance Warranty Services LLC complaints

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400 Skokie Blvd. Suite 105
Northbrook, IL 60062 | Get Directions

(866) 690-6665

https://www.endurancewarranty....

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Total Amount in Dispute:
$31,499.00

Total Amount Settled:
$172.00

Complaint Experience

22%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

9 complaints against Endurance Warranty Services LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

9 complaints against Endurance Warranty Services LLC

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4/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,500.00 Amount Settled: $0.00

Customer Complaint

3/12/2024

Endurance car warranty straight lied to me charged me more and then didn't cover my claim when it came time. I got told that there was no way that 2,000 miles and my transmission broke I got scammed. Resolution Sought Honor what I payed them for they offer a service and I'm not alone this has happened to so many people there needs to be a class action lawsuit against them.

Company Response

4/19/2024

Per customer, they have settled this claim with an NDA thank you for all your help.

3/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

3/4/2024

I was told when I purchased this insurance everything was covered my opponent system I made sure of that before I purchased this insurance, my truck is in the shop to have that fix my claimed was denied, I cancelled with them requesting all my money back they telling me I don't get all back but their cite stated if I didn't use it I get my money back. Resolution Sought Request ALL my money back!!!

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