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Endure Health Alliance complaints

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14261 SW 120th Street #103-228
Miami, FL 33186 | Get Directions

(855) 553-7600

https://endurehealthalliance.n...

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Total Amount in Dispute:
$2,210.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

21 complaints against Endure Health Alliance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
18	Unanswered

21 complaints against Endure Health Alliance

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5/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $84.35 Amount Settled: $0.00

Customer Complaint

4/15/2024

Fraudulent charge on my credit card. Card needed to be canceled and I have spent 5 hours revising my automatic payments. Resolution Sought Explanation and apology for questionable charging practices. They should ask for security code not just card #s.

Company Response

5/10/2024

Per consumer states; This company eventually answered their phone after I received a package from them that I did not order. I asked how they could place a charge to my credit card that I did not authorize (how would someone know the security code?). They credited my credit card. The person who ordered it used my card# but did not change the shipping address. My credit card was canceled. This caused me hours to reset up automatic billing and I lost credit card points while waiting for my new card to arrive.

12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

Received a shipment of 3 EndoPump products. And am trying to confirm there is NO AutoShip , but have been unable tot get a response to confirm I will NOT receive any more shipments from this company. I had to call the shipper to get a phone number for them. I also believe the charge was MORE than $100 but the amount charged was not on any enclosed documents. This must be a SCAM business as they would not even put their name or phone number on the enclose shipping information. I had to call the shipper to get their number. 855=553-7600 Resolution Sought Full refund for the products sent to me. I might rate them a 1/2 star.

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