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Endzone Chauffeur Services complaints

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5 Cowboys Way Suitte 300
Frisco, TX 75034 | Get Directions

(972) 532-9090

http://www.enzonechauffeur.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Endzone Chauffeur Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Endzone Chauffeur Services

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10/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/30/2024

Created a company logo on May 16th 2024, and until date the owner by name Chris Dervers refuses to pay or respond to my communications. Resolution Sought Pay for the service provided: $100

Company Response

10/1/2024

Hello! We mailed a check to the person that did the logo of their address. We got notification that check was delivered. We also contacted the person to see about checking with their mail carrier person to see if it was put in the wrong mailbox.

Customer Rebuttal

10/2/2024

They claimed they mailed a check and it was delivered back to them as undeliverable per Chris. He promised to send his office managerger Bryan M to meet me inperson and give me another check. They never did. They are lying about it being delivered since there was no tracking number requested. After the claimed attempt of mailing the check in as Chris Dervers if the check cleared and ge said no. So I tried multiple attempts to contact him and he kept giving ridiculous personal excuses. Chis dervers never made no attempt to pay me or contact me back till now. I have proof of all communication with him and Bryan his office manager

Company Final Response

10/4/2024

We are a private entity. We have mailed a second check to the person . And the same thing has happened as non-deliverable. The second check was sent express FedEx. And the courier stated back to us person declined envelope because the person doesn’t live there. We are done with this matter. We have opted to use another company that has a superb name in the DFW area. Thank you!

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