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ENE Motors complaints

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4330 Conifer Court
Union Grove, WI 53182 | Get Directions

(262) 731-0000

https://www.enemotors.com/

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Total Amount in Dispute:
$1,920.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ENE Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ENE Motors

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,920.20 Amount Settled: $0.00

Customer Complaint

2/24/2023

I purchased a truck from them with a warranty. I sold my truck and I'm trying to get refunded the rest of my warranty since I'm not using it. They told me I don't get anything back so I called the warranty company AOL. They told me I do get a refund. They sent them a check to send to me, but now they won't take my calls and isn't trying to give me my money. Resolution Sought I want them to give me my money that AOL sent them to give to me. 1920.20

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