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Engineering Service Group complaints

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391 West Alfred Street
Tavares, FL 32778 | Get Directions

(352) 388-1735

https://engineeringgroup.servi...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Engineering Service Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Engineering Service Group

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10/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/18/2025

They inspected my home 12-6-2023 but only did the tie downs an foundation had they done the whole foundation they would have found the problem the entire home is destroyed from termites the floor is 90 gone through the entire house so who is responsible for inspecting home being baught the engineering or the 4 point inspector.i feel like some one didn't do their job correctly or this would have been found by the engineering team looking at the foundation an the 4point inspector there were obvious signs that'professional people in their field should have seen that I didn't know to look for Resolution Sought I want my home to be safe an secure an all damages repaired that were overlooked by people who are trained to look for these things when doing their job an have a check list to go By .i want my home fixed or replaced I assumed when you were getting a FHA loan that the home was FHA inspected under their standards an list they go by

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