English Mountain Storage complaints

First off all of $200 (check number 5794) was issued to Mr. Darrell Littrell for the overpayment of units and mailed on June 10, 2025 for the overpayment of rent. As of July 8, 2025, this check still has not been cashed. Therefore, I will wait another week and then I will place a stop payment on it and re-issue it again and mail it by means of certified mail. Mr. Littrell has never corresponded to the business owner John McKinney or myself the property manager, Barbara Rathburn in regards to this complaint. I have only corresponded with his wife Stevie Littrell regarding the matter at hand. The only problem I have had with these individuals is when I had informed them that rental amount for all unit sizes was going up. The return payment information they are talking about is a fault of the US mail department. They addressed their envelope properly with our correct address and the US Postal Service returned it to them. That is something that is out of my control. While corresponding with Stevie Littrell regarding giving them the gate code, I had mentioned to them that new rates of $90 per month went into effect in April and that their payment did not reflect such. I had thought that I had informed them in February, but she stated that I had not. She had stated that we had already cashed their money order which made that legal tender, and that they were not given a new lease with those amounts to review and sign. I had informed her on April 27, 2025 that since they had been good customers and apparently I had forgotten to send them the rate increases that I would give them the pricing of $75 per month for each unit rather than $90 per month And that it could be effective June 1, 2025. I had informed her that the business had the legal right to raise rental rates with giving a 30 day notice and since apparently I had failed to inform them in February, as I thought, I was informing them now and would not make that effective June 1., 2025. Since she was being difficult to deal with, I did in fact, inform her that if they did not wish to pay the rate increase that they were more than welcome to clean out their three units and rent units elsewhere since our rates are still at or below those in the surrounding area. On April 30, 2025 her text copied here stated exactly… (We have removed everything from A20 and B19. Since we have vacated these two units please refund the month of May and June . This will be 2 units X $40.00 for each month totally $160.00. Please send check to Darrell Littrell PO Box 74 Kodak TN 37764. We will also be vacating the remainder unit by end month leaving the month of June for an additional $40.00. This is a total of $200.00. You will now be able to rent the units for more than double which will make the refund easy.) on May 20, 2025, this is the last text from the customer. I would like you for also to please take into account. I had never informed them that they needed to vacate their units and the premises by June 1, 2025 that it was only that their rent was going to be the new amount. It was in fact their choice to not want to pay the new amount and move their items elsewhere. It is stated in her text that I had given them until June 1 which I did not. Here is the last text…. (Your last unit has been vacated. Everything was cleaned out. We have pictures should this be a problem. Since we vacated 2 units two months early at $40 a unit that is $160.00 along with the third unit a month early this is an additional $40 for a total of $200.00. You will make nearly that amount on the first two units at your new rate so I will be expecting a check within the next few days for this amount. Per YOUR demand and the fact that you didn't give us ANY prior notification until April not even by mail, which would be the legal way of notifying a tenant of rate increases by sending a new lease agreement to us, you now legally owe us the unused portion of the money that was sent to cover all three units until the end of June. You gave us an ultimatum to vacate and that has been met. So kindly conclude the business between us by returning the unused portion of the legal and current lease we were on and send a check for the amount of $200.00. You may consider this your legal notification of this matter as you expected us to understand your notification about the massive increase in the rental cost of each unit. You may make a check payable to Darrell Littrell PO BOX 74 Kodak Tennessee 37764 As you gave us until the first of June we will look for the refund by the same time frame.) They have filed complaints with the Better Business Bureau and a few other locations stating that several other tenants has had issues with our company. I do not have issues with my tenants. I actually have several tenants that are behind on rent by several months because of whatever family situations may be hindering them, and I work with them every way possible for them not to lose their personal belongings.

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