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Entek Water complaints

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635 Progress Way
Sanford, FL 32771 | Get Directions

(888) 843-6835

https://getsolarwater.com/

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Total Amount in Dispute:
$6,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Entek Water closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Entek Water

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6/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,200.00 Amount Settled: $0.00

Customer Complaint

5/27/2022

I am deaf used sign language. I want file complaint for entek water system treatment that my own house and I did pay everyday once monthly $100 but I see find out check my credit report look at home improvement loan that lie scam and I thought water system treatment sight and I see water system broken pipe leak for 11 month warranty, but I don't want, need take away trash water system but customer say refused it Resolution Sought Orlando Florida

Company Response

6/7/2022

Company states; Ms. Rodriguez purchased her Entek water system on 7/19/2021. She called for service on 5/23/2022 due to a leak. The service technician was out on 5/23/22 and informed her that there was a defect in the system that required it to be replaced. The system has a lifetime warranty and we were ready, willing, and able to replace the tank. The customer refused any service to be done and refused to sign the Service Ticket. She called on 5/24/22 and spoke to Bill Baker (finance manager) who reiterated we would replace the tank at no cost, again she refused. We stand ready to fullfill our obligations to honor the manufacturer's warranty. We are not willing to, nor obligated to provide a refund.

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