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Entergy complaints

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PO Box 2431
Baton Rouge, LA 70821 | Get Directions

(504) 576-4000

http://www.entergy.com

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Total Amount in Dispute:
$2,060.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Entergy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Entergy

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10/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

7/29/2022

Hurricane Laura 2020 I lost everything including the trailer I was living in. I moved to baton-rouge-la and had lights with entergy. I moved out of that apartment paid my bill off in full. I had found a new apartment and entergy tells me I have a 1700 dollar utility bill from the old address in sulphur. The representative went further to say they estimated my bill in sulphur every month from August 2020 until November 2021. There is no structure...no building...no nothing on that lot for them to even estimate for. I call up there they tell me I have to pay. Why would I pay for something I didn't use ...there is nothing there but grass and dirt...not only did loose everything in Hurricane Laura but entergy took it upon themselves to estimate my bill for over a year..when in fact I had utilities with entergy in baton rouge louisiana from September 2020 until June of 2022. This is fraud and entergy needs to be handled for this. Resolution Sought To wipe my bill clean because I didn't run it up because there not nothing there on the lot I lost everything in Hurricane Laura of 2020 and they estimated a bill for more than a year knowing I had an account open with entergy in baton rouge louisiana

6/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $359.91 Amount Settled: $0.00

Customer Complaint

5/12/2021

I had a water pipe burst on December 23,2020 were as I had to move out of my home. All my things were put in a Pod, and moved with my daughter temporarily. I didn't move back into the home until February 9,2021. During this time Entergy billed me for December 17,2020 to January 20, 2021 $ 253.21 and from January20, 2021 to February 19,2021 $ 148.50. During this time no one was in the home to use any electricity. Resolution Sought Make a decision for a bill adjustment. On the bill generated December 17,2020 to January 20,2021 ; I lived in the home 6days before I had to move. And the bill January 20,2021 to February 19,2021; I was back in my home 10 days. I need an adjustment done on both bills.

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