Find a reputable business?

Complaints and Resolutions

Entergy complaints

Read Complaints File Complaint View Full Report

PO Box 2431
Baton Rouge, LA 70821 | Get Directions

(800) 368-3749

https://www.entergy.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Entergy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Entergy

Sort by

6/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

Since 2 days before Thanksgiving my electricity has been shut off!! There is no way possible that the bill could have been $1,300 when mid Delta paid it off and September for $1947.00. In less than 2 mo. In Oct. 2021, the bill was $240, I paid $175. In Nov. 2021 it was $250, I paid $125, so how did my elec get turned off 2 days before Thanksgiving??? I've called several times and after 3 hrs of repeating myself over and over, I ask to speak to a supervisor and click, I get hung up on! About 1mo later, I try again, and again same results, but wait, it not only happens 2 but a 3 time a few weeks later. I have 3 different witnesses who heard the the conversations. Resolution Sought Turn out power ON!!!

3/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

2/18/2022

Basically I was told by two different agents that I was current with my bill and then within a week I received a disconnect nothing. I called for the third time and they told me that I needed to pay 370 by the 24th of February..I asked to speak to a supervisor twice and they would not allow me to and the customer service rep had an absolute horrible attitude.. her name was Shandra..I've planned my bills out for the month according to what was told to me by 2 other agents and now this happens and it's absolutely ridiculous. Resolution Sought I desire more time to pay my bill because of incorrect information being told on two separate occasions

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile