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Entergy Texas, Inc. complaints

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350 Pine Street
Beaumont, TX 77701 | Get Directions

(409) 981-2000

https://www.entergy-texas.com/

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Total Amount in Dispute:
$2,557.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Entergy Texas, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Entergy Texas, Inc.

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9/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/16/2023

I am an Entergy customer and have been dealing with power outages all summer. I wouldn't complain if it were the entire grid, but is just a portion of my neighborhood. You would think after this has been happening consistently Entergy would have the problem resolved. I have lost food , time, and sleep due to the lack of power. Too bad I can't choose my provider. Is it part of their business model to shut power down long enough so that ac equipment, freezers and refrigerators have to work overtime and use more energy than normal to keep up., thus making them more money? Horrible!! And not to mention you can never talk to a person, always automated. Resolution Sought Entergy reimburses me for my lost food or buy me a generator.

12/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

12/5/2022

My fiancé was trying to get lights on the apartment he live at. But due to the information they needed he didn't have. But before that was stated to him they say he needed to pay 180.00 but he could pay 90.00. So, I use my debit card and told them it was a one time use of my card, After giving them the 90.00. that is when the told him since the apartment was in his son name he couldn't get the service. So, I told them please reimburse me my money back in my account. They said okay give it one or two working business working days. So when I called to inform them about the issue they kept hanging up on me. I'm asking for you to help resolve this matter on my behalf. Thanking you in advance. Sharon Lands Resolution Sought I want my money back.

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