Enterprise Rent-A-Car complaints

Do I rented two months and on my 2nd contract there became a issue the I now know the problem of so if u rent five days u get two free never had a problem with payment or being late I was always on time two new guys begun working and my free days was mixed up he gave me a free day I believe the problem was when I should have paid for it so when it came time days later to pay for the day I was told I was a day behind I begun questioning the guy that normally took my payment everyday over phone which I did everyday wasn't in I was instructed to wait till he got in next day when he got in I went there at 10 am which I went back n forth showing bank statements and all called bank allowed to speak with the guys helping me all numbers added up however I was still being made to pay for two days after paying I called corporate off where I learned I was being over charged for one I paid 57 when I should have paid 44 as well as the contract wasn't ok they notified district manager where he was worse then the employee but supposedly there to help I never saw him or met him but employees called where I was constantly speaking with employees he got mad yelling I told him I'm not his child I'm extra grown don't talk to me that way he instructed the employee to take my key if I don't give call police that day I shouldn't paid I got there at start of day and left after 5 was there 6:7 hours I shouldn't been charged which he did n took out my security deposit took vehicle n charged me Resolution Sought Give me back my money I didn't have vehicle in my care was on they lot

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This is district manger if I have to get lawyer I will glad I was on the phone with someone as well as recording the entire convo I’m a preacher I’m very respectful n never once did I ever become infringed or threatened to anyone the manger was very confused as I was an was trying to explain what happened to him he didn’t have any care for anything I said or what the employee was telling him he lieing n I’m glad I can prove with my withness he threatened to take me out car due to the fact I knew what I was talking bout never admitted his employer was wrong for giving me a free day when it should have been paid I rented almost 90 days n never had problems with payment or any other time till the new employer didn’t know what he was doing I made a call to corporate n that is when the fire begin I was pushed away never made to understand nothing he cursed at me and for first time in my life I never responded with anything other then trying to understand I was mishandled he was wrong he snatched me out car because he really couldn’t explain what happen and due to employee error I was wronged I want my money back and cheated me out my money he was never respectful aggressive tell givepr

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We had a reservation , went to pick up the next day and nothing on the lot at all. Emily Hannom/ stated they called the day before and no one answered our phone . That was not true. No accountability no help Resolution Sought Compensate for the fact that we found another company ( Budget) thankfully at last minute

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Yes, Kye Pendleton did reach out and was very kind. Had Emily (the employee at the store 5364 been as kind we would not have complained)! Kye did not offer a refund for missing part of my vacation, the refund was for the additional cost we spent on renting another vehicle last minute which I requested to be reimbursed. It has now been 20 days and I still have not received that refund. I will be calling again to follow up! I also suggested that Emily be retrained or fired and suggested Kye listen back to her recorded phone calls to us!

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