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Enterprise Rent-A-Car complaints

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600 Corporate Park Drive
Saint Louis, MO 63105 | Get Directions

(844) 917-0966

http://www.enterprise.com

Monday - Friday 7:30-6:00 p.m.
Saturday - 9:00-12:00 noon
Various Airport hours are 24hr

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Total Amount in Dispute:
$108,894.00

Total Amount Settled:
$3,352.00

Complaint Experience

69%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

70 complaints against Enterprise Rent-A-Car closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
2	Making a partial refund
25	Agreed to make an adjustment
1	Refusing to make an adjustment
20	Refuse to adjust, relying on terms of agreement
15	Unanswered

70 complaints against Enterprise Rent-A-Car

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5/28/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/4/2026

I called to get a rental car for 5 days my reservation # 1693154827 and was told I can pick it up at 10:00am then Stacy call and said no car until 2:00pm only have Audi or SUV cost $246.00 I said ok then she said call back in 15min I called back in 25 and now they said no car and SUV not available I said I never had problems in the past this is very unprofessional I'm a Plus member Jackie said we can not do business with you we have the Right and hung up on me Resolution Sought Training on how these enterprize Rent-A-Car Associates deal with the public indefinitely not hanging up I need a report and a letter of apology sent to my email.

2/11/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $29.99 Amount Settled: $0.00

Customer Complaint

2/9/2026

i rented a car for two days ( 1/30/26 -2/1/26 ) and when i arrived i added the vehicle protection before checking out the person took me outside and started inspecting the car before i left and that's when i remembered i had used my credit card with vehicle protection on it i asked could he remove it from the rent and if i need to file a claim i would file throw my credit card company instead he said no problem he had the table in his hand and said he modified it for me the next thing i know maybe a hour later i see a email with all the charges for my rental car and see the charges are still there for the rental protection i return to the store that employee was no longer there so i spoke with another employee and that person said they removed the charges , i return two days later to drop the car off and when i get the final bill i still see a charge for one of the two days of vehicle protection i asked this employee to remove that before i even left and i'm not sure why he felt the need to lie to my face about removing it Resolution Sought refund 29.99

Company Response

2/10/2026

Enterprise did resolve this issue promptly and I appreciate it very good customer service in my opinion

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