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Epic Games, Inc. complaints

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620 Crossroads Blvd
Cary, NC 27518 | Get Directions

(919) 854-0070

http://www.epicgames.com

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Total Amount in Dispute:
$4,563.00

Total Amount Settled:
$0.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Epic Games, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

7 complaints against Epic Games, Inc.

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3/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $358.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

I pay BMG 358 to reopen my account with Epic this was done in around the I think the fifth of January here it is February the 13th and I haven't heard from these people. Resolution Sought Problem number one I would like my commission number two no one is sending me a receipt for the money I paid on my account to be reopened 3 I like to be respected as a person three I basically just need answers no one has contacted me.

Company Response

2/28/2024

Company states; Epic Games received the complaint you forwarded from Donna Lynn Thomas, which included a phone number and email address, but no other identifying information. After searching its records, Epic Games could not find any player accounts associated with the email address or phone number Ms. Thomas provided. Could you please be in touch with her and ask her to provide her Epic Games account information (such as her screen name, account number, and/or the email address associated with her account)? I also note that Ms. Thomas's complaint refers to having paid a third party to reactivate her Epic Games account. If Ms. Thomas had an account that was suspended for some reason (i.e., on suspicion of cheating or because the account showed signs of compromise), a third party could not have helped her regain access to the account—and certainly not for a fee. If you could please ask Ms. Thomas to provide more information about what she meant when she said she "pa[id] BMG 358 to reopen [her] account," that would be helpful. Thank you, and best regards,

2/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/26/2024

My epic games account was recently accessed and email was changed without my authorization. I received text message giving me a security for a email change that I did not asked for. When I checked the account the name and email address had been changed. I tried to change everything back to how it was but was unable to. I reached out epic games account support and have been emailing them about everything that happen to see if they would help me. They asked for several items to show proof that I am the owner of the account and that the email currently on the account was not mine. I've been in contact with them for the past 4 days and they still refuse to acknowledge that I am the owner of the account. I have proof of purchase for everything on the account dating all the way back to the first purchase in 2018 and they still insist that they can't determine that I am the owner. The account ID is 3bafa0da3f1c4967bf1d8dcda92e3945 Resolution Sought Change the name and email on the account back to how it was before 01/20/2024.

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