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Epic Games, Inc. complaints

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620 Crossroads Blvd
Cary, NC 27518 | Get Directions

(919) 854-0070

http://www.epicgames.com

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Total Amount in Dispute:
$3,858.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Epic Games, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against Epic Games, Inc.

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6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I just got my fortnite account back today which is amazing but they took the icon emotes BB Belt And Ratatata emote and Roll Call emote and Fortnite took 600 V bucks please help me get it back. My Epic name is Datboisofly19 and my email is [email protected] Resolution Sought I would like yall to tell them to give me my cosmetics back because they took what I purchased and that's not right at all.

4/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/10/2025

I have a problem with epic games support, Ive filled out a form to recover my empic games account [email protected] Ive given them all the correct information for my account yet they still wont let me switch my account. I told them that a hacker signed into my epic games account and wiped off all my information and swapped it with his email which locked me out of my own epic games account I provided proof of the hacker requesting to change my information. I also provided them the information on On everything from the connected Xbox account PlayStation account PayPal account . Credit cards etc. The information i gave them for the account was First, my Epic Games invoice Id then my Full then the address name on the account. linked to the still got deinied Resolution Sought to do the right thing and give me access to my account

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