Complaints for Epic Resorts in Torrance, CA - 13122129

21615 Hawthorne Blvd. D-100
Torrance, CA 90503 | Get Directions

(310) 543-3223

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege deceptive sales practices, billing decrepancies on existing accounts, or that the company fails to provide free gifts as agreed at timeshare presentations. The company responds to all complaints by correcting accounting errors, offering explanations to customers, or providing the free gifts as agreed. Some customers are dissatisfied with the free vacations received. They allegedly experience difficulty with scheduling or using the vacation voucher. Allegations of deceptive sales practices are generally not addressed. Many other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Epic Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Epic Resorts complaints