Find a reputable business?

Complaints and Resolutions

1729 Falls Avenue Suite B
Waterloo , IA 50701
| Get Directions

(319) 222-1515

http://www.epmiowa.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$690.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Read More

Complaint Closing Statistics

1 complaints against EPM Iowa, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against EPM Iowa, LLC

Sort by

7/7/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $690.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

I applied for an apartment in independence Iowa through EPM Iowa LLC. I have two children and I am going through. I looked at the apartment on my own and told them I would take it. They sent me paperwork but they wanted a deposit and first months rent. I did pay that and after that I got no other paperwork until it was time to move in. I did receive the lease after I was already supposed to be in the apartment. When I went to look at the apartment again before I moved in there was several apartments that had sheriffs papers on the doors. I was also told there's a lot of drug activity as well as bedbugs. I expressed my concerns to the landlord and said I absolutely do not want my children in the apartment and asked if they had any others available they did have one other one in a different town. I went and looked at it was in Oelwein Iowa . I did tell them that that one would be OK for now because it's only one bedroom. I've been waiting for more paperwork and one of them to use the deposit from the previous apartment for this one. Apparently there was some issues with my payment which I have talk to the bank about. But in order to get in there I had to pay them another first months rent. I heard nothing more about the other apartment as far as getting my payment from that. Since I have paid it they told me I could move in they sent me of the lease which I filled out. The day before we were to move in my boyfriend got several messages from the upstairs tenant. Resolution Sought I would like to be free and clear of this company they have kept the first months rent they told me to leave the keys on the counter I did I never moved in now they're saying I owe until someone else moves in. I I am contacting a lawyer to see my options as well.

Read More

Company Response

6/24/2021

Heather signed a contract at one of our properties and decided not to live there. She is liable until that property is filled back up. She will be receiving a letter from us within the next 30 days.

Read More

Customer Rebuttal

6/25/2021

I feel this place was not safe for my children I was not told about the tenant upstairs being violent with the last tenant. I expressed my concerns they said I signed the lease and had to give 30 day notice which I did.

Read More