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Equality Inn complaints

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4605 East State Street
Rockford, IL 61108 | Get Directions

(815) 977-5982

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Total Amount in Dispute:
$157.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Equality Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Equality Inn

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10/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $157.32 Amount Settled: $0.00

Customer Complaint

9/9/2024

I would like money back for this stay at this hotel because the electric was messed up . The hotel hot tub was broken. The hotel door were not secure. Resolution Sought I would like a refund for my stay there.

Company Response

9/27/2024

Company states; The electric in the room is perfectly fine! The hot tub is not broken, room was totally remodeled about 3 years ago. This jacuzzi room we almost sale every day! The hotel door is 100% secured and automatic locks every day from 10pm to 6am. There is front desk attendant at the front desk 24 x 7 in direct view, 10 feet away. If hot tub was broken, why didn't they complain at the front desk. We could have changed their room. The guy from the room – roaming in the property without a shirt or T-shirt and did not want to listen to the front desk. Also, he kept smoking in near the front door, even though there is a sign for "No Smoking within 30 feet of door", violated our policies there. You can send third party inspection, if any thing is not working or broken, we will pay the fees for inspection. This customer Is making all different excuses to get money back!! Sorry for Dishonesty!! The customers stayed full night and checked out around 11am next morning. No refund will be given back to customer.

Customer Rebuttal

9/30/2024

So first off when the told my husband to kindly put a shirt he did put a shirt and too smake we did go away from the door and u donhave pics to prove everything that was wrong after staying there both me and my husband did become very ill. I can provide pics and also they allow people to do whatever they want at that hotel and we did put I'm a complaint about a guy who was bothering me and my husband and they did nothing about it.

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