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Equifax, Inc. complaints

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PO Box 740241
Atlanta, GA 30374 | Get Directions

(800) 685-1111

http://www.equifax.com/

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Total Amount in Dispute:
$100,276.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

39 complaints against Equifax, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
39	Unanswered

39 complaints against Equifax, Inc.

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I am writing to formally request the complete removal of all items from my credit report, following the identification of my personal information among those affected by the Equifax data breach. This incident has not only compromised my personal and financial information but has also placed me at an ongoing risk of identity theft and financial fraud. Given the severity of the breach and its direct impact on my financial health and personal security, I believe it is both reasonable and necessary for Equifax to take immediate action to mitigate these risks by removing all items from my credit report that may be used unfavorably against me. This request is made in light of the considerable uncertainty regarding the extent to which my personal and financial information has been exposed and potentially exploited. As such, I believe the removal of these items is a critical step in safeguarding my financial integrity and preventing further harm. Please consider this letter as a formal request under any relevant consumer protection laws and regulations that may apply. I kindly ask for a prompt response to this request, including any specific actions Equifax intends to take to address this matter, along with the expected time frame for these actions. Thank you for your immediate attention to this urgent matter. I look forward to your swift response and resolution. Resolution Sought formally request the complete removal of all items from my credit report,

3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/10/2024

I didn't know give written consent for this company to post or allow anyone else to report and information on me on this reports. Resolution Sought I would like to be compensation 10000 and everything negative removed immediately from my credit report

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