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Equinox Legal Solutions complaints

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9440 South Santa Monica Blvd. Suite 301
Beverly Hills, CA 90210 | Get Directions

(866) 904-1233

http://enoxlegal.com/

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Equinox Legal Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Equinox Legal Solutions

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10/26/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

9/30/2022

I'm not sure how I got in contact with this company but I guess they found my situation on line and needing help with my mortgage situation during the covid-19 situation. They sent me a great deal of complaints regarding my mortgage company. They sent clippings about my mortgage company was misusing their customers during that time. They explained the mission to me and sent me a contract of a fee of $800 a month. I knew there couldn't be a guarantee, but my chances looked pretty good if I hired them. I returned the requested information to Equinox as they requested. They told me that it would take about five months to complete the process for a modification and prevent any foreclosures. We made several phone calls during that time. I was told not to make any contact with the mortgage company (Specialized Loan Servicing). Not to pay any attention to any computerized statements or letters and that they were handling everything. I was told by one of the representatives that they had a good legal team who hasn't lost a case. I would call several times and would be told that things are looking not to worry. They would call me and would request more information and i responded. When time was running out I was that my mortgage company wasn't moving. A Mr. Justin would tell me not to worry all was under control, but it wasn't. Selina my agent would tell me that the company wasn't budging at all and on the fifth month see was closing my files. nothing was accomplished. Resolution Sought The total amount of the contract was $4,000 and I paid $3,200. i didn't pay the last month do to hardship situation I was in. Since there wasn't a lot accomplished, I think it would be fair to at least get half of that fee back. I file a previous complaint and the company was given an F. The manager Mrs. Roberts told me that i should contacted her before filing a complaint, to work something out. She asked that if i would withdraw the complaint and maybe a $800 refund could be possible. I didn

Company Response

10/17/2022

Our company was closed due to the pandemic several months ago. The conversations Mr Brewster is talking about happened in august of 2021. Its now September of 2022 which is over a year. We are unsure what happened regarding a refund, what was promised or what was processed. We no longer have records of this situation Anyone would have been willing to work with Mr Brewster if he would have tried to resolve sooner but again its over a year and the company is closed. We do wish him and his family the best and apologize for any confusion regarding this situation. We also wish we could have been contacted mush sooner. Thank you

Customer Rebuttal

10/23/2022

Be advised that I spoke to the manager about my situation. She said if I withdraw my first coplaint that she woud see if accounting would consider a refund. I didn't with draw my complaint and company was given an F rating. I knew that they would either close or get sued. Again I did contact the company after they got my money and was told that my file was closed and that I should try filing chapter thirteen bankruptcy. Not sure this may require a law suit or something. They preyed on my desperate situation. I am hurt because I was mislead.

Company Final Response

10/24/2022

We confirmed that there was confusion and Mr Brewster has not received the 1 payment of 800 as promised. All Mr Brewster had to do was call us but he never did. However he was refunded the payment and he should confirm in his account as the payment was processed. God bless him and his family and we hope he can remember that we did a refund after families lost there jobs due to a closed business

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