Complaints for Equinox Legal Solutions in Beverly Hills, CA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Equinox Legal Solutions

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10/26/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

9/30/2022

I'm not sure how I got in contact with this company but I guess they found my situation on line and needing help with my mortgage situation during the covid-19 situation. They sent me a great deal of complaints regarding my mortgage company. They sent clippings about my mortgage company was misusing their customers during that time. They explained the mission to me and sent me a contract of a fee of $800 a month. I knew there couldn't be a guarantee, but my chances looked pretty good if I hired them. I returned the requested information to Equinox as they requested. They told me that it would take about five months to complete the process for a modification and prevent any foreclosures. We made several phone calls during that time. I was told not to make any contact with the mortgage company (Specialized Loan Servicing). Not to pay any attention to any computerized statements or letters and that they were handling everything. I was told by one of the representatives that they had a good legal team who hasn't lost a case. I would call several times and would be told that things are looking not to worry. They would call me and would request more information and i responded. When time was running out I was that my mortgage company wasn't moving. A Mr. Justin would tell me not to worry all was under control, but it wasn't. Selina my agent would tell me that the company wasn't budging at all and on the fifth month see was closing my files. nothing was accomplished. Resolution Sought The total amount of the contract was $4,000 and I paid $3,200. i didn't pay the last month do to hardship situation I was in. Since there wasn't a lot accomplished, I think it would be fair to at least get half of that fee back. I file a previous complaint and the company was given an F. The manager Mrs. Roberts told me that i should contacted her before filing a complaint, to work something out. She asked that if i would withdraw the complaint and maybe a $800 refund could be possible. I didn

Company Response

10/17/2022

Our company was closed due to the pandemic several months ago. The conversations Mr Brewster is talking about happened in august of 2021. Its now September of 2022 which is over a year. We are unsure what happened regarding a refund, what was promised or what was processed. We no longer have records of this situation Anyone would have been willing to work with Mr Brewster if he would have tried to resolve sooner but again its over a year and the company is closed. We do wish him and his family the best and apologize for any confusion regarding this situation. We also wish we could have been contacted mush sooner. Thank you

Customer Rebuttal

10/23/2022

Be advised that I spoke to the manager about my situation. She said if I withdraw my first coplaint that she woud see if accounting would consider a refund. I didn't with draw my complaint and company was given an F rating. I knew that they would either close or get sued. Again I did contact the company after they got my money and was told that my file was closed and that I should try filing chapter thirteen bankruptcy. Not sure this may require a law suit or something. They preyed on my desperate situation. I am hurt because I was mislead.

Company Final Response

10/24/2022

We confirmed that there was confusion and Mr Brewster has not received the 1 payment of 800 as promised. All Mr Brewster had to do was call us but he never did. However he was refunded the payment and he should confirm in his account as the payment was processed. God bless him and his family and we hope he can remember that we did a refund after families lost there jobs due to a closed business

2/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,995.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

Did not receive value of services promised. Resolution Sought Refund our fee of $2995.

Company Response

1/28/2022

We worked own this customers case for over 3 months. Additionally they came on with a sale date which was stopped due to our efforts. We helped them stay in the home. The issue with this specific situation is that the homeowner received 3 previous results from the lender which was never discussed or disclosed to us. Regardless we prepared all of the documents per our agreement and preformed as the contract stated which they agreed to. The main issue also is that this customer has already charged back payments with there credit card company. Due to this fact we are unable to refund or do any specific workout. We attempted to resolve this but were hung up on and again we are always committed to a fair resolution, however once a chargeback has been made its now in the banks hands. We have a recorded welcome call that was completed stating there are no guarantees int at they under stand the amount paid and what would be provided to which they agreed. furthermore they signed an agreement which states the same, but they also need to under stand that we preformed per out agreement. The worst part is that they are truing to request a refund, yet they have already charged back, and even worse they had a sale date in the property which was stopped due to our assistance. Regardless we do wish them the best in there situation and hope once they accept that they received 3 previous results which is not our fault. they also need to understand that we have been honest and fully transparent. The proof of our honest work is the fact that they have made a fake fraudulent chargeback with their bank. We are confident that the banks will make an honest and fair assessment when assessing this situation. In conclusion we are unable to honor any request and currently since they have done a chargeback and received funds from there credit card company.

Complaints and Resolutions

Equinox Legal Solutions complaints