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Equisolar, Inc. complaints

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16530 Ventura Blvd. Suite 104
Encino, CA 91316 | Get Directions

(888) 435-0923

http://www.equisolar.com

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Total Amount in Dispute:
$262.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Equisolar, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Equisolar, Inc.

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1/24/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $262.00 Amount Settled: $0.00

Customer Complaint

11/19/2021

A solar system that does not work for me and the company does not respond to me with what they promised me, they only give me lies, I need help please Resolution Sought Have the system removed from my roof that was discussed with the person who signed the contract if you help me please in Spanish. Que me remuevan el sistema de mi techo eso fue lo ablado con la persona que me iso el contrato si me ayudan por favor en español

Company Response

12/6/2021

Thank you for giving us this opportunity to respond and come to a resolution with the homeowner. The last correspondence we had with this homeowner was in June of this year. Customer was complaining that the system was not working, we reminded the customer that we gave him access to 24/7 monitoring and we logged on together over the phone. It was very clear that the system was working, but he turned off the system manually. His complaint was that the system was not giving him the amount of power that he thought it was going to give him. After doing some more research from the initial sale, the customer used 10,400 KW hours the previous year prior to the sale. The solar system provided is supposed to give him approximately 9,600-10,400 KW hours annually. We are noticing that he's having shading issues from trees in his backyard. We reached out numerous times and offered free tree trimming or complete removal at no cost to the customer. We are yet to hear back and so thankful that you can help us come to a resolution.

Customer Rebuttal

1/12/2022

What they are saying is all lies. The discussion that I had with them was that the system was not working. They told me it was due to bad weather here in Texas that the system was not working. The next discussion was that I had to have more solar panels. Then I was told the system did not work at night. The next excuse was the trees, which they never once offered to trim for me they said it had not be done at my expense. Now there is damage to my roof and my insurance will not take responsibility because I installed solar panels. The system disconnected because of an electrical shortage and I don't have any way to communicate with anyone, the thief who did my contract disappeared. They also promised me $9000 on my tax return and that did not happen. I was also told you would remove the panels if I had to replace the roof which you refused stating the person who does that is no longer with the company. I was told to contact Felipe who was extremely rude and threatened to block me.

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