Complaints for Equity Direct Mortgage Corp. in Mission Viejo, CA

26040 Acero
Mission Viejo, CA 92691 | Get Directions

(800) 715-6261

http://www.equitydirect.com

8:30- 6:30 PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Other complainants allege the company repeatedly gave them false or inaccurate information concerning the status of their modification contracts or that the company fails to return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings. Some clients report that their lenders had not been contacted by the company on their behalf despite what the company said. ~~The company generally responds to complaints by stating the customer is continuing services as agreed issuing refunds or stating the modifications were provided based on their agreements.

Complaint Closing Statistics

0 complaints against Equity Direct Mortgage Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Equity Direct Mortgage Corp. complaints