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Erie Construction Midwest Inc. complaints

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4271 Monroe Street
Toledo, OH 43606 | Get Directions

(800) 536-4200

http://erieconstruction.org/er...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Erie Construction Midwest Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Erie Construction Midwest Inc.

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8/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2021

So I called and asked for an estimate from eerie roofing they came out to my house on 7/3/21 and went through a whole song and dance show they were extremely pushy about how bad the state of my roof was and how I needed to get it replaced right away (which is why I asked for estimate to begin with) and kept listing thing's that didn't make any since for example like the sap leaking out of most of my rafters which would lead to damage later so they were going to have to replace most of the wood in my roof and several other things that didn't add up with anything that I know goes into replacing a roof when it came time to talk about payment and such they were extremely pushy about signing a contract and about how I would have to finance through a loan company of their choosing and then they were very stubborn about not wanting to leave until I signed the contract even though I had already told them I would not be able to sign anything until I talked with other people to get a second opinion over all I'm not happy with their services and their over-all attitude I have since had a second opinion from different company's and have been informed that almost all of the things they told me are completely wrong and inaccurate I would not recommend them to anyone i will not be using their company Resolution Sought I would like them to Not scam people to be upfront about the price of the services to not blow off questions and to leave when ask

6/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/10/2021

Had new roof installed never completed job wont return my call Resolution Sought Finish what was missed and maybe install roofing on overhang at no charge for the inconvenience

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