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Erie Insurance Agency complaints

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9787 South Dixie Highway
Erie, MI 48133-9232 | Get Directions

(734) 848-6175

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Total Amount in Dispute:
$857.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Erie Insurance Agency closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Erie Insurance Agency

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5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $856.69 Amount Settled: $0.00

Customer Complaint

4/9/2024

My father, landlord, had property insurance with Erie Insurance. He passed away in December of 2022 and I was left his property and as executrix of his estate payed for his insurance for the following year. After that, I decided I needed to bundle my insurance plans. Ultimately, I received an outstanding bill of 859.00. I contacted the company and they would not accept my proofs to back date. This policy auto renewed without my knowledge which is why I have an outstanding bill. I only received a bill and cancellation notice. Nationwide, called me on the phone to cancel and switch the insurance into my name since his situation was different than mine. Resolution Sought I want a refund from the time this policy was automatically renewed of 856.69

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