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Eriksen Chevrolet complaints

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325 East First Avenue
Milan, IL 61264 | Get Directions

(309) 787-1765

http://www.eriksens.com

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Total Amount in Dispute:
$22,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Eriksen Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Eriksen Chevrolet

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12/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $22,900.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

I bought a 2014 chevy Silverado from a dealer on October 15th 2022. I started to have problems November 2nd 2022 they didn't want to help me or take it back. I take it to get a estimate on what needs fixed and it is 6375.30 around here plus taxs. Resolution Sought I at this point want to return it are the repairs paid.

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