Complaints for Ernest, Campbell & Winthrop Financial Trust in Riverside, CA

3585 Main Street Suite 200
Riverside, CA 92501 | Get Directions

(800) 597-8083

http://www.ecwfintrust.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they paid initial fees to set up collections but failed to have debts collected on their behalf. A few customers complained that the company failed to honor its guarantee. In other cases, the customer claimed that the company settled for less than they agreed to and failed to receive their authorization for the settlement amount. Most complain that the company failed to return telephone calls or to provide follow-up to questions regarding collection matters as agreed.

The company responds to some complaints by stating that they can not discuss the collection matters without authorization. In a few cases, the company said they would pay if they collected money on their behalf or that they required more documentation on the debt to proceed. In one case, the company issued a refund.

Complaint Closing Statistics

0 complaints against Ernest, Campbell & Winthrop Financial Trust closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ernest, Campbell & Winthrop Financial Trust complaints