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ES Construction LLC complaints

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12507 Gorlich Lane
Greenwood , DE 19950 | Get Directions

(302) 396-8075

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ES Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ES Construction LLC

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7/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

6/25/2021

Company did not complete work and was not qualified to do the job they gave us a price quote on and they messed up the plumbing in the basement and we have to have other Plumbing co to fix it and we had to have other companies in to do electrical and installation for the job they we're supposed to do in part we did some of the work like drywall but installing shower toilet vanity and sink and floor as well as electric and inspection of work costed us additional $500.00 Resolution Sought Refund my money and stop praying on senior citizens

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